Returns Policy

1. Unsatisfactory Goods

Ensuring our customers are 100% satisfied with their shopping experience is extremely important to us. If you receive an item that is faulty, significantly different to the online description or it is not doing what it is supposed to do, you may return your item for a refund or exchange.

Under these circumstances you may returned the goods within three weeks of receiving them. Please notify us of your intended return by email info@cherubgifts.com.au or by calling (03) 5333 3611.

Goods can be returned by mail to:

Reply Paid 86083
Cherub Gifts Online Return
727-731 Sturt St
Ballarat VIC 3350

To be eligible for a refund or exchange you must:

* Return the goods in the condition they arrived (in the original packaging and shipping materials).
* Enclose your receipt (proof of purchase) or a copy of your original receipt
* Ensure you have completed the ‘Returns Form’ and this is attached to your receipt.
* Ensure the return is received by Cherub Gifts within 3 weeks (21 days) of you receiving the order.

 Alternatively you can return your item by visiting our retail store at 727 Sturt Street, Ballarat Victoria with the above documentation.

NB: Please ensure all information is provided to avoid any delays.

Returns will be processed within 2 working days of receipt of the goods. In special circumstances outside our control (eg: supplier negotiations) where the return is delayed, we will call you immediately.

 2. Returning Goods For Any Reason

You are welcome to exchange any item for any reason providing you do so within seven days upon receipt of your order.

However, the goods must be returned in the original state - unused, undamaged and with the tags still attached.

To be eligible for an exchange you must:

* Return the goods in their original state – unused, undamaged and with the tags and packaging intact.
* Enclose your receipt (proof of purchase) or a copy of your original receipt
* Ensure you have fully completed the ‘Returns Form’ and this is attached to your receipt.
* Ensure the return is received by Cherub Gifts within 7 days of you receiving the order.

You can exchange the item in store or alternatively post it back to:

Reply Paid 86083
Cherub Gifts Online Return
727-731 Sturt St
Ballarat VIC 3350

If an exchange of the item cannot be made we reserve the right to issue a credit note.